Shipping Info

ORDERS DONE VIA CREDIT CARD MUST BE SHIPPED TO THE BILLING ADDRESS OF THE CREDIT CARD. Tax is added for customers within the state of Arizona. This means that: FOR ALL SALES OUTSIDE OF ARIZONA, USA. THERE IS NO SALES TAX (BIG SAVINGS).

Normal shipping is done by UPS Ground or DHL. If you need faster service, please call or e-mail in advance for availability and rush shipment options. All parts in stock will be shipped the same or the next day. Please allow 1-3 weeks for delivery if an item is out of stock. If a part is on backorder, you will be notified on the manufacturers approximate lead time. All shipping charges will be displayed in the shopping cart total. This includes handling, packaging and insured shipping to your door.

Free shipping (on certain parts) is applicable only to the 48 contintental United States. Alaska and Hawaii shipping is an extra charge.

SORRY WE CANNOT SHIP TO AN APO ADDRESS.



Truck Freight Shipping Damage:

IntensePower.com packs all products carefully to prevent damage during shipping. However, damage may still occur occasionally. Buyer must inspect the packaging and the products carefully upon receiving them, then accept the shipment and notate any damages and irregularities, such as crushed, torn, punctured, or broken parts on both the packaging and the product, on the freight bill or receipt at the driver's presence. Buyer must retain all cartons, packing materials, and damaged products for the carrier's damage inspector to inspect. Do not refuse shipment or return it without approval, because the buyer's right to make a damage claim may be denied. A signed receipt without any notation indemnified the carrier as well as IntensePower.com from any further damage claims. Discovery of damages after a clear delivery becomes the responsibility of the customer.

Please note that all shipping claims take about 4-6 weeks to process.